Founding statement.
Zero Gravity Cloud (ZGC) was founded in 2016 as a next-generation, born-in-the-cloud business. ZGC represents the next evolution in business for its founders, who have been involved with successfully starting and growing several iterations of ICT businesses over the past two decades. In conceptualising ZGC, the founders leveraged their considerable experience and expertise within the enterprise ICT services space to envision a cloud-based ICT services business, focussed on the burgeoning South African contact-centre vertical.
A methodical five-step approach.
Every engagement follows the same shape — adapted to the operation in front of us, but never skipped. It's how we keep risk visible and progress honest.
- Step 1
360° Evaluation
A thorough review of the contact-centre operation — people, process, platforms, and pain points. The starting point for everything that follows.
- Step 2
Audit Report
Findings collated into a single report that highlights and categorises risk, with clear recommendations for mitigation.
- Step 3
Prioritised Mitigation
Recommendations ordered by risk severity and shaped into a tightly controlled, methodical project: stabilise, enhance, optimise.
- Step 4
Continual Feedback
A feedback loop at each project stage — so progress is always measured against what we agreed, not what we hoped.
- Step 5
Cyclical Review
Regular review against measures of success, so gains are held and the next opportunity is already in view.